Support

On-Site Service

When you need service, we’re here to help. Our team of highly trained service technicians will provide prompt and professional on-site support to resolve any issue or concern you may have about your HausVac. We also repair and service all non-HausVac central vacuum systems. While visiting your home, we strictly follow all CDC health guidelines to keep our staff and your family safe.

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Maintaining Your System

3 Helpful Tips

1

NEVER use or have your cleaning staff operate a portable vacuum inside your home if your HausVac needs repair. Even with a HEPA filter, portables discharge contaminated waste air back into the living space. If a repair is needed, please contact us immediately for service.

2

Empty and service your PowerHaus™ regularly. Although our systems remove toxins from the living space (unlike portables), the dirt container should be emptied carefully and frequently.

3

Replace your vacuum accessories often—not just when they are worn. Bacteria and other microbes can accumulate on vacuum brushes over time and pose a cross-contamination risk to other parts of your home while cleaning.

HausVac Maintenance Program

Proper and regular system maintenance is crucial in preventing future issues and repairs. To better serve our customers, we have created a comprehensive maintenance program with annual and biannual service options.

Our service technician will visit your home or business once or twice a year to perform a thorough 20-point HausVac system inspection and tune-up, so that we can quickly pinpoint and address any developing issues. Each plan also includes several added benefits.

20 Point Inspection

1

Tighten intake, exhaust and line clamps

2

Inspect motor, transformer & relay

3

Tighten dirt canister clamps, if needed

4

Secure PowerHaus™

5

Check inlet valves for proper sealing

6

Troubleshoot any leakage found

7

Ensure hose rack is installed and secure

8

Purge lines of debris

9

Clean motor impellers

10

Inspect dirt canister gasket

11

Check utility valve operation

12

Tighten all inlet valve screws and level, if needed

13

Clean and inspect all accessories

14

Adjust all components to ensure maximum suction

15

Inspect internal motor plate gasket for proper sealing

16

Lubricate movable parts

17

Empty and clean dirt canister

18

Check and replace all filters

19

Run pressure check on entire system

20

Check hoses for air leaks and obstructions

1

Tighten intake, exhaust and line clamps

2

Inspect motor, transformer & relay

3

Tighten dirt canister clamps, if needed

4

Secure PowerHaus™

5

Check inlet valves for proper sealing

6

Troubleshoot any leakage found

7

Ensure hose rack is installed and secure

8

Purge lines of debris

9

Clean motor impellers

10

Inspect dirt canister gasket

11

Check utility valve operation

12

Tighten all inlet valve screws and level, if needed

13

Clean and inspect all accessories

14

Adjust all components to ensure maximum suction

15

Inspect internal motor plate gasket for proper sealing

16

Lubricate movable parts

17

Empty and clean dirt canister

18

Check and replace all filters

19

Run pressure check on entire system

20

Check hoses for air leaks and obstructions

100% Performance, Always.

Priority Service

As a Maintenance Plan customer, you will be moved to the “front of the line” during peak times.

15% Discount on All Repairs & Accessories

Throughout the life of the plan.

Reduce Repairs

Often maintenance visits spot minor problems before they become major repairs.

Peace of Mind

Ensure trouble-free performance for your tenants or guests when you are away. You will never be without your central vacuum system.

Free Loaner Machine

If your PowerHaus™ needs to be brought into the shop for repair, we will provide a free loaner tank for the duration.

Frequently Asked Questions

Installation

Do I need an inlet in every room?

No — inlets are typically placed in hallways or passage areas where the extension hose can service multiple rooms. Hallways also avoid furniture conflicts and provide maximum accessibility.

How long does it take to install a system?

Existing homes can usually be installed within a day. Construction and renovation projects usually require 2 visits — open wall or “rough-in” phase with completion done immediately prior to move-in.

I am modifying my home. How do I add additional inlets?

Inlets are easily added onto an existing system during the construction or renovation phase of the project. A substantial increase in square footage may require an upgrade to a larger PowerHaus™ Machine.

Can a system be installed in an already existing structure?

Yes — many people are unaware that central vacuum systems can usually be retrofitted into an existing structure with little or no disruption to finished walls. HausVac specializes in the ability to customize your installation to provide maximum convenience and ease of use.

How much does it cost?

Costs vary depending on the size and complexity of the structure with systems installed during new construction starting as low as $650.

How large of a PowerHaus™ Machine do I need for my home?

PowerHaus™ Machines are sized according to the square footage of the structure to be serviced. Your HausVac technician will properly size the PowerHaus™ to your home.

Troubleshooting

What should I do if my machine does not turn on?

First, make sure there is electricity going to the PowerHaus™. Often times, circuit breakers trip internally on an electric panel or GFI circuit and are not readily visible upon initial inspection. Also, most PowerHaus™ Machines have a built in internal circuit breaker that can easily be reset directly on the machine. Call HausVac technical support for precise location of the reset button.

What should I do if my machine does not turn off?

Machine run-on may be the result of a faulty wall inlet or a defective circuit board. Tracing a short can be time consuming and sometimes problematic; So it’s recommended that a HausVac technician comes to assist. The machine should of course remain unplugged from the electrical outlet but can be plugged-in for use, until the repair can be scheduled.

My machine runs but the suction is low. How do I fix this?

Low suction may be the result of a blockage in the line, a dirty filter, an obstructed vent, or a mechanical issue with the PowerHaus™. Blockages in the tubing line typically only affect one or two of the household inlets. If all of the inlets are affected and your filter appears clean, we recommend calling HausVac for service.

Why doesn’t HausVac sell replacement parts over the Internet?

A central vacuum system is customized and unique to your home. It is therefore essential that accessories match the system that you have — NOT what some vendor wishes to push out of the door. Accessories sold from a store or online may not be compatible with your installed system. Avoid the hassle of unnecessary returns and have HausVac deliver quality accessories for all central vac systems right to your door. If HausVac did the original install, we can match the proper accessories based on our computerized records. Otherwise, a HausVac technician will make a complimentary on-site assessment of your system FREE OF CHARGE, and match the proper accessories to your system. At the same time, we can suggest upgrades and modifications to your central vac system in order to maximize cleaning performance.

How can I get replacement attachments?

Attachments are best replaced on site by your HausVac technician. Many attachments ordered online are incompatible with your system and may actually damage or compromise the effectiveness of your central vac.

Maintenance

How do I know when it is time to empty the dirt bucket?

A visual inspection of the bucket is the only way to truly determine the proper time for dirt removal. Most residential systems only require emptying twice a year under normal household use.

Does my machine need regular servicing and if so, how often?

Filters and/or bags should be replaced as needed. Many customers prefer to have their central vacuum system professionally tuned and inspected by a HausVac technician once or twice a year to provide maximum suction and cleaning performance.